Invalid Resident and Prospect Emails in Exchange
For all SatisFacts surveys, Exchange now provides a report of invalid resident and prospect emails. Located inside of each single survey report (MI, WO, PR, UT), this feature offers the ability to view which survey invitations were returned to us as undeliverable. Survey response rates are dependent on valid email coverage and this enhancement will help communities identify outdated and/or mistyped email addresses.
Benefits of this enhancement include:
- Ensuring you have the most updated contact information for your residents for all communication, including your own internal emails.
- Potential for an increase in completed surveys, which offers more opportunity to learn the needs and wants of your residents to improve their experience.
To access the Invalid Emails report, select the Insite survey module of your choice from the main menu, then select your date and community preferences in the top right and click Run. Then click on Export and select Excel – Invalid Emails from the dropdown menu.
City + City Rank to epIQ Report
We’ve added additional features to the epIQ Report in Exchange to make finding specific communities easier by including the city and state in parentheses next to each community listed. This gives you the ability to now search for communities by their specific city location. To utilize this feature, type the city in the search column above the communities in the Community Grade Distribution section and only the communities in that city will be shown. Additionally, the Export Excel spreadsheet will now include a city column to easily sort communities by city.
In addition, a new column for City Rank is available to see how each of your communities stacks up to competitors in the same city. Onsite teams can see their real-time rank and visit the City Page on ApartmentRatings to find competitors in the area that are ranked above and around them, add them to the competitor analysis in Exchange to keep track of, and be able to compare epIQ Index categories directly in Exchange to review areas of opportunity.
New Awards Icon & All Badges Linked In Awards
All Insite and ApartmentRatings community winners listed in the Awards section in Exchange now showcase a trophy icon in both the 2022 Insite Awards and 2022 Top Rated Awards column to easily identify winners + all communities for both awards now have a hyperlinked View Badge column for easy access directly to each community’s badges tab to easily access and download all badges directly from the Awards page.
To learn more about all of our Product Updates, visit our Product Updates page.