We’re excited to share an update to the Awards Page in Exchange, designed to make accessing awards and recognitions easier. All awards and recognitions, including digital badges, widgets, and more, are now located in one place for quick viewing and downloading. Below, you’ll find step-by-step instructions to help you navigate the new Awards Page. To […]
Category Archives: Blog Articles
SatisFacts Product Announcement [Sept 2025]
We’re excited to introduce three powerful new tools and features designed to help your team work smarter, showcase renter satisfaction, and celebrate top performers.
5 Ways LEO Reimagines The Resident Experience – And Why You Need It Now
LEO by SatisFacts: a powerful, all-in-one solution. Built on the principles of Listen, Engage, and Optimize, LEO empowers multifamily teams to transform how they operate, connect, and grow.
The Real Reason Residents Leave (And What You Can Do About It): Insights from Ready, Set… Respond!
Learn the real reason why residents leave and the proactive strategies your team can implement to boost retention and build long-term community loyalty.
How Rental Fraud Impacts Retention & Reputation: Insights from Ready, Set… Respond!
Learn how rental fraud in multifamily impacts retention and reputation and how to detect and prevent fraud in applications and industry-wide.
ApartmentRatings epIQ Top Rated Awards: 2025 Changes
There are key changes coming to the
2025 ApartmentRatings epIQ Top Rated award rankings, company portfolio sizes, and reporting. Learn more to prepare for epIQ success in 2025.
The FTC’s New Teeth: Q&A on the New Rule for Consumer Reviews
Hudson Cook Attorney, Jay Harris, and Carla Alicea addressed key questions regarding the new FTC rule on consumer reviews, offering valuable guidance on compliance, risk mitigation, and maintaining transparency in online reputation management practices.FTC
Product Announcement: Employee Spotlight
Introduce your team members and showcase your community’s exceptional level of service to potential residents, all while building employee engagement and recognition with our new Employee Spotlight tool – now live on ApartmentRatings!
30-Day Reputation Results with Bountiful Property Management
Bountiful Property Management improved their online reputation in just 30 days by partnering with SatisFacts & ApartmentRatings. Find out how to better understand your resident sentiment and boost your online reputation in just 30 days!
Product Announcement: Automated Action Plans by SatisFacts
Automated Action Plans, powered by EXCHANGE and the SatisFacts Education & Research Team, are an integral component of the SatisFacts Insite Survey program. Are you ready to take your resident satisfaction and retention to the next level?