Tag Archives: epIQ Week Videos

On the final day of epIQ Week 2024, we’re looking ahead to an epIQ 2025! Discover epIQ Truth #5: The epIQ Top Rated Awards are changing. Learn about the updates to award criteria, portfolio group sizes, and the 2025 Hot Streak challenge. Find out how these changes make recognition even more meaningful and see how your team can prepare to achieve greatness in the year ahead. Let’s make 2025 truly epIQ!

On Day 4 of epIQ Week, we explore how to leverage your epIQ components to gain a competitive edge! Discover how epIQ Truth #4 can help your community stand out, even when Google star ratings look similar. With the detailed insights from the epIQ Report Card and competitor analysis, you can confidently highlight what makes your community unique—whether it’s safety, noise levels, or team excellence. Plus, see how utilizing Employee Spotlight can add a personal touch by showcasing your team’s impact on the resident experience. It’s all about using epIQ to move beyond the numbers and truly connect with renters.

On Day 3 of epIQ Week, we’re diving into why renters trust the epIQ Report Card to make confident decisions. Discover epIQ Truth #3: renters find the epIQ Report Card more insightful than other review metrics. Learn how epIQ’s detailed ratings and responsive engagement provide renters with the reliable, current information they need to choose the right community.

On Day 2 of epIQ Week, we reveal how an N/A epIQ grade can transform into an A+ in just 90 days! In this video, we outline a focused 90-day plan: starting with a resident sentiment survey to gather valuable insights, moving to targeted action plans, and then generating verified reviews through the VRP program. With data-driven strategies, customized action plans, and strict FTC compliance (no review gating or suppression), this plan provides a clear path to elevate your community’s epIQ grade—boosting resident sentiment and enhancing your online presence.

Welcome to Day 1 of epIQ Week 2024! Today, we’re focusing on how the epIQ Index levels the reputation playing field for all communities. Discover epIQ Truth #1 and see how this unique index empowers communities of all sizes to showcase their strengths on an equal footing, giving renters a fair and reliable view of every community.

Join Lia Nichole Smith and Carla Alicea for the final day of epIQ Week 2023 as they discuss the epIQ Awards. Learn how your companies and communities can celebrate your awards, recognize your achievements, and share them with prospects, residents, owners, investors, and more to showcase your excellence in resident satisfaction and online reputation among other companies and communities in the multifamily industry.

Lia Nichole Smith and Carla Alicea discuss how to leverage your community’s epIQ Index and ApartmentRatings reviews, ranking, and more to promote your community and your team to stand out among your competitors. They discuss how teams can utilize competitor analysis tools and unique features of the epIQ Index and their reviews as a way to close the gap between their community and the competition to capture and close the lease. Tune into Day 5 as Lia and Carla discuss epIQ awards and celebrations for 2024!

Tune into epIQ Week Day 3 as Lia Nichole Smith and Carla Alicea highlight epIQ transformations on ApartmentRatings. Learn how you can start fresh with reviews, build your epIQ Index, and improve your epIQ Index in a short amount of time, as the epIQ Index can change daily based on review rating, count, and response rate. Join us again for Day 4 as the discussion moves on to how to market and promote your community using your online reputation, reviews, and most importantly: the epIQ Index.

Join Lia Nichole Smith and Carla Alicea for Day 2 of epIQ Week where they discuss the renter journey and why it’s important to invest in renter feedback, actively monitor your reputation, and prioritize quality and authenticity over quantity and “all 5 stars” to ensure your community is the only community left standing at the end of a renter’s journey when they are looking for an apartment. Tune into Day 3 for the discussion about epIQ transformations.

Join Lia Nichole Smith and Carla Alicea for Day 1 of epIQ Week as they discuss what goes into a community’s epIQ Grade, how each component impacts the overall epIQ Index, and how each plays a valuable role in a renter’s perception of your community using real data from renter studies. Stay tuned for Day 2 to learn the most frequently asked questions about ApartmentRatings and the epIQ Index.