Education

New Features to Empower Your Team and Enhance the Renter Experience

We’re excited to introduce three powerful new tools and features designed to help your team work smarter, showcase renter satisfaction, and celebrate top performers.

Task Center

Managing the renter experience just got easier. With the new Task Center, clients can:

• Receive email notifications for surveys needing follow up, reviews awaiting replies on ApartmentRatings, and edited reviews that require a new response.
• Create and assign custom tasks for employees – whether it’s a maintenance request follow up, social media posting, or exporting weekly, monthly or quarterly survey or review reports, you can create any custom task and assign it to any user in Exchange.

It’s your all-in-one hub for staying organized and proactive, ensuring nothing slips through the cracks.

epIQ Report Card – Now Shareable

Your epIQ Report Card is now more visible than ever. Login to Exchange to get your ApartmentRatings epIQ Report Card in two simple, easy-to-share formats:

• Download the monthly report card as a PNG to share in prospect emails and on social media (visit Communities in Exchange).
• Embed it directly on your community website for prospects to see as they are searching for their new apartment home.

Highlight the renter experience in your community with your epIQ Report Card and use it as a powerful tool for attracting potential residents and earning recognition.

Agent & Technician Ranking

We’ve introduced a new way to evaluate and celebrate employee performance alongside the Agent and Technician Performance Reports.

How is ranking determined?

• Similar to the epIQ Index, rankings are based on performance from the past 365 days.
• Employees must have at least 5 completed survey responses (Unclosed Tour or Work Order) in the past 365 days to rank.
• Ranking is calculated based on: average unclosed traffic or work order score, total number of survey responses, and survey response rate.

These rankings can be showcased on their own or alongside Employee Spotlight cards to promote exceptional employee performance.

Incorporate them into bonus programs to celebrate top performers each month by community or company-wide. This makes it easier than ever to measure impact, boost morale, and showcase outstanding team members.

✨ These new features and updates are all about helping our multifamily partners elevate renter satisfaction, empower employees, and share their community successes.

In the world of multifamily housing, resident expectations are evolving fast. Today’s renters seek seamless communication, proactive management, and a sense of community. Enter LEO powered by SatisFacts: a powerful, all-in-one solution built to help multifamily operators meet these expectations and stay ahead of the pack.

LEO is more than just another tech solution. Built on the principles of Listen, Engage, and Optimize, LEO empowers multifamily teams to transform how they operate, connect, and grow. With over 20 powerful tools integrated into a single platform, LEO delivers the insights needed to elevate reputation, connect meaningfully with residents, and drive real business results.

5 Ways LEO Reimagines Resident Experience & Reputation:

Understands Residents Like Never Before

LEO captures real-time feedback from residents and prospects at every critical touchpoint—from move-in surveys to maintenance follow-ups to pre-renewal check-ins. These insights go beyond basic satisfaction metrics, giving you community-specific strategies for immediate improvement. Want to boost retention or resolve recurring issues faster? LEO makes it possible.

Turns Every Interaction Into an Opportunity

Every online review or social media comment is a chance to reinforce your brand. LEO includes human-crafted review responses by multifamily specialists, helping you handle feedback with professionalism and empathy. It also streamlines social media planning and engagement, ensuring your messaging is consistent, thoughtful, and community-focused.

Boosts Your SEO and Google Rankings

LEO enhances your E-E-A-T signals (Experience, Expertise, Authoritativeness, and Trustworthiness), which significantly influence how your property ranks on Google. Verified reviews, listing accuracy, and consistent branding across channels build trust with search engines—and potential renters. It’s not just better visibility; it’s smarter marketing.

Builds Trust Through Transparency

Today’s renters want to know that your community walks the talk. LEO provides proof of proactive communication, efficient maintenance handling, and responsive online engagement, helping you cultivate a sense of trust before a lease is even signed. With Verified Reviews and Employee Spotlights, you’re not just telling your story—you’re showing it.

Aligns Offline Experience With Online Perception

A beautiful leasing office and friendly staff only go so far if your online reputation doesn’t match. LEO ensures that what people see online—reviews, listings, social media, and more—accurately reflects the experience they’ll get in person. It’s about creating a cohesive, trustworthy brand across every resident touchpoint.

Ready to See LEO in Action?

LEO isn’t a product – it’s a program designed to understand your residents, connect with purpose, and turn insights into action. Whether you’re looking to improve your community’s reputation, supercharge your marketing, or just make sure your residents feel truly heard, LEO delivers.

💡 Read the full press release here
📅 Schedule your demo and experience LEO firsthand → Request a Demo