Tag Archives: Ready, Set…Respond Series

In Episode 22 of Ready, Set…Respond!, Founder & CEO of Six Dots, Sara Scarborough Graham, alongside our Director of Research & Performance and host, Carla Alicea, discussed how perceived value and experience impact resident retention – and what you can do about it.

In Episode 21 of Ready, Set…Respond!, Principal Consultant and Founder of Asset NOI, Stacey Hampton, alongside our Director of Research & Performance and host, Carla Alicea, discussed what applicant fraud looks like today, the common financial impacts of rental fraud and the impact it can have on a community’s reputation and retention if not fixed.

For two years, Ready, Set…Respond! has tackled the foundational topics that drive multifamily operations—resident and employee satisfaction, reputation management, trust, and more. To celebrate our 20th episode, we’re hosting a fast-paced contest! Answer questions based on insights from previous episodes, climb the live leaderboard, and win big prizes! Whether you’re a longtime listener or tuning in for the first time, you can join the fun. Catch up on all episodes on our YouTube channel ( / @aptratings-satisfacts , register for the competition, and bring your A-game!

Jay Harris provides information on FTC regulations and state laws regarding fee transparency and fee disclosure in ads and leasing. He also shares recent settlements and class claims in the rental housing industry.

Steve Wunch offers 5 nuggets of wisdom for building and sustaining sense of community through GPB4B, balancing the relationship “bank account,” resident events, video communication, and more!

In Episode 17 of Ready, Set…Respond!, SVP of National Sales at ResidentRadius, Gabriella “Gabe” Jones alongside our Director of Research & Performance and host, Carla Alicea discussed six tips for building and maintaining professional connections in multifamily by defining goals, engaging on social media, attending networking events, creating value, active listening, and follow up.

Gain a better understanding of AI’s role in multifamily, how to enhance your knowledge and use of AI, and ensure resident satisfaction with new technology with featured guest, Lisa Russell.

Gain expert tips for seamless tour scheduling, personalized tour follow up, and increased tour conversions and closing rates with featured guest, Ronald Harrington.

Explore the value of reputation management from an asset management perspective and learn the correlation between reputation and budget outcomes.

We’re back this month for episode 13 of Ready, Set…Respond with our host and Director of Client Performance, Carla Alicea, and featured guest, Sara Leduc, to discuss the importance of responding to reviews and strategies for aligning review responses with renter expectations.