On Day 2 of epIQ Week, we reveal how an N/A epIQ grade can transform into an A+ in just 90 days! In this video, we outline a focused 90-day plan: starting with a resident sentiment survey to gather valuable insights, moving to targeted action plans, and then generating verified reviews through the VRP program. With data-driven strategies, customized action plans, and strict FTC compliance (no review gating or suppression), this plan provides a clear path to elevate your community’s epIQ grade—boosting resident sentiment and enhancing your online presence.
Author Archives: Jessica Lee
epIQ Week 2024: Day 1 – A Level Playing Field
Welcome to Day 1 of epIQ Week 2024! Today, we’re focusing on how the epIQ Index levels the reputation playing field for all communities. Discover epIQ Truth #1 and see how this unique index empowers communities of all sizes to showcase their strengths on an equal footing, giving renters a fair and reliable view of every community.
The FTC’s New Teeth: Q&A on the New Rule for Consumer Reviews
Hudson Cook Attorney, Jay Harris, and Carla Alicea addressed key questions regarding the new FTC rule on consumer reviews, offering valuable guidance on compliance, risk mitigation, and maintaining transparency in online reputation management practices.FTC
Product Announcement: Employee Spotlight
Introduce your team members and showcase your community’s exceptional level of service to potential residents, all while building employee engagement and recognition with our new Employee Spotlight tool – now live on ApartmentRatings!
epIQ Index Top 250 Communities Nationwide Monthly Report [October 2024]
Download the epIQ Index top 250 communities nationwide monthly report for October 2024 to learn the top rated apartment communities across the country according to renters.
Ready, Set…Respond! [Ep. 19: Striking the Right Balance with Fee Transparency]
Jay Harris provides information on FTC regulations and state laws regarding fee transparency and fee disclosure in ads and leasing. He also shares recent settlements and class claims in the rental housing industry.
30-Day Reputation Results with Bountiful Property Management
Bountiful Property Management improved their online reputation in just 30 days by partnering with SatisFacts & ApartmentRatings. Find out how to better understand your resident sentiment and boost your online reputation in just 30 days!
Employee Spotlight by SatisFacts & ApartmentRatings
Introduce your team members and showcase your community’s exceptional level of service to potential residents, all while building employee engagement and recognition with Employee Spotlight by SatisFacts & ApartmentRatings – available for Insite survey customers.
Product Announcement: Automated Action Plans by SatisFacts
Automated Action Plans, powered by EXCHANGE and the SatisFacts Education & Research Team, are an integral component of the SatisFacts Insite Survey program. Are you ready to take your resident satisfaction and retention to the next level?
Ready, Set…Respond! [Ep. 18: What Sense of Community Means to Today’s Renter]
Steve Wunch offers 5 nuggets of wisdom for building and sustaining sense of community through GPB4B, balancing the relationship “bank account,” resident events, video communication, and more!