Download the epIQ Index top 250 communities nationwide monthly report for September 2024 to learn the top rated apartment communities across the country according to renters.
Author Archives: Jessica Lee
A Deep Dive Into The New England Renter: Meet The Conscientious Communicator
An in-depth exploration of the top differentiators that set New England renters apart when it comes to preferences and motivations; identifying them as Conscientious Communicators.
epIQ Index Top 250 Communities Nationwide Monthly Report [August 2024]
Download the epIQ Index top 250 communities nationwide monthly report for August 2024 to learn the top rated apartment communities across the country according to renters.
A Look Inside the SatisFacts Index: Work Order Survey
The SatisFacts Work Order survey stands out for its superior design and function. Developed to track strategic KPIs, our surveys help operators identify successes and opportunities with clear and objective metrics to exceed renter expectations.
Ready, Set… Respond! [Ep. 17: Network to Succeed: Mastering Professional Networking in Multifamily]
In Episode 17 of Ready, Set…Respond!, SVP of National Sales at ResidentRadius, Gabriella “Gabe” Jones alongside our Director of Research & Performance and host, Carla Alicea discussed six tips for building and maintaining professional connections in multifamily by defining goals, engaging on social media, attending networking events, creating value, active listening, and follow up.
Reputation Risk Management: A Qualitative Analysis of the Quest for Truth in the Face of Review Fraud
As the popularity of online reviews has grown, so has the problem of fraudulent reviews. Multifamily operators have leveraged reviews to enhance placement in search engine results and attract potential renters. However, review fraud and deceptive review cultivation practices threaten the integrity of these reviews, leading to misguided rental decisions, resident dissatisfaction, and reputational damage.
New HUD Rules & FTC Updates: Is Your Reputation at Risk?
“New HUD Rules and FTC Updates: Is Your Reputation at Risk?” featured Attorney with Hudson Cook LLC, Jay Harris. Jay shared expert advice regarding the rules and guidelines from the FTC & HUD on review cultivation and social media and marketing content. He highlighted FTC review endorsement guidelines, review suppression enforcement, proposed FTC trade rules, and fair housing & marketing AI guidance.
epIQ Index Top Management Companies & Communities Biannual Report [July 2024]
The epIQ Index Top Management Companies & Communities Nationwide Biannual Report for July 2024 can be viewed here.
Renter Perspectives by SatisFacts: The Quest for Truth
Discover how renters prioritize online reviews in the face of review fraud and what steps multifamily operators should take to enhance transparency, build trust, and reduce reputational risk.
The Marketing Show with Matthew Kilmurry, Carla J. Alicea, & Lia Nichole Smith
In this episode, Carla and Lia explain the differences between zero-party, first-party, second-party, and third-party data with Matthew Kilmurry of Apartment Geofencing, and discuss when multifamily properties can utilize each type to achieve their goals.