We’re back this month for episode 13 of Ready, Set…Respond with our host and Director of Client Performance, Carla Alicea, and featured guest, Sara Leduc, to discuss the importance of responding to reviews and strategies for aligning review responses with renter expectations.
Author Archives: Jessica Lee
epIQ Index Top 250 Communities Nationwide Monthly Report [March 2024]
The epIQ Index Top 250 Communities Nationwide Report for March 2024 can be viewed here. Check out the communities new to the list!
Rooms with Ronald: Multifamily Media Network
In this episode, Lia Nichole Smith spoke with Ronald Harrington about technology, hyper-personalized living experiences, and the role of the community. Lia shares her predictions on how focusing on these key trends can revolutionize how we experience and manage apartment living.
Unlocking Multifamily Insights: Collective Conversations
In this episode, Lia Nichole Smith spoke with Mike Brewer about the SatisFacts Biennial Online Renter Study. They explored multifamily insights, the evolution of renter behaviors, the impact of online reviews, and the future of apartment living – unveiling the shifts in the multifamily industry and offering a glimpse into predictors of what’s coming next.
Stepping Stones to Psychological Safety
Learn from top-performing multifamily professionals who value SatisFacts as a tool for gathering anonymous feedback, creating more open and psychologically safe communities.
Ready Set… Respond! [Ep. 12: Online Reviews: What Matters Most]
We’re back for the first episode of Ready, Set…Respond in 2024, and our host and Director of Client Performance, Carla Alicea, joined featured guest, Lia Nichole Smith, to discuss the power of online reviews. In the 2024 Biennial Online Renter Study, thousands of renters across the country were asked to rank the elements of an online review in order of importance. This session ranked the Top 10 from a renter’s perspective and challenged the false narrative that “it’s all about the stars.”
epIQ Index Top 250 Communities Nationwide Monthly Report [February 2024]
The epIQ Index Top 250 Communities Nationwide Report for February 2024 can be viewed here.
Multifamily Chronicles
In this episode, Lia and Carla spoke with Adrian Danila of Multifamily X Podcasts about the SatisFacts Online Renter Study and the insights this biennial study provides to the multifamily industry. They discussed key data on trending topics including: renter perception on fee transparency, the growing influence of social media, the value of review authenticity, and how digital information and technology play a crucial role in resident satisfaction or dissatisfaction.
epIQ Live Ranking [January 2024]
The top management companies and communities nationwide for 2023 have been announced. Check out who made the epIQ Top 10 in the nation in each company portfolio size, the top 10 communities nationwide, and who finished the year off on an epIQ Hot Streak, plus learn how you can improve your epIQ Index in 2024!
epIQ Index Top Management Companies & Communities Biannual Report [January 2024]
The epIQ Index Top Management Companies & Communities Nationwide Biannual Report for January 2024 can be viewed here.