Author Archives: Jessica Lee

In the tenth episode of our monthly education webinar series: Ready, Set…Respond!, our host and Director of Client Performance, Carla Alicea, joined featured guest, Mark Lacey, a well-respected industry leader and VP of Sales for Contract Carpet Corporation. They discussed the Power of Gratitude. The episode provided wisdom from years of experience on how to incorporate gratitude and kindness into your daily personal life as well as in the workplace. The session provided valuable insights including: the PAUSE method, 12 tips for creating a harmonious resident experience, 12 tips for creating a hormonious employee experience, as well as free resources for promoting gratitude and kindness to improve relationships with employees and customers.