Author Archives: Jessica Lee

Join Lia Nichole Smith and Carla Alicea for the final day of epIQ Week 2023 as they discuss the epIQ Awards. Learn how your companies and communities can celebrate your awards, recognize your achievements, and share them with prospects, residents, owners, investors, and more to showcase your excellence in resident satisfaction and online reputation among other companies and communities in the multifamily industry.

Lia Nichole Smith and Carla Alicea discuss how to leverage your community’s epIQ Index and ApartmentRatings reviews, ranking, and more to promote your community and your team to stand out among your competitors. They discuss how teams can utilize competitor analysis tools and unique features of the epIQ Index and their reviews as a way to close the gap between their community and the competition to capture and close the lease. Tune into Day 5 as Lia and Carla discuss epIQ awards and celebrations for 2024!

Tune into epIQ Week Day 3 as Lia Nichole Smith and Carla Alicea highlight epIQ transformations on ApartmentRatings. Learn how you can start fresh with reviews, build your epIQ Index, and improve your epIQ Index in a short amount of time, as the epIQ Index can change daily based on review rating, count, and response rate. Join us again for Day 4 as the discussion moves on to how to market and promote your community using your online reputation, reviews, and most importantly: the epIQ Index.

Join Lia Nichole Smith and Carla Alicea for Day 2 of epIQ Week where they discuss the renter journey and why it’s important to invest in renter feedback, actively monitor your reputation, and prioritize quality and authenticity over quantity and “all 5 stars” to ensure your community is the only community left standing at the end of a renter’s journey when they are looking for an apartment. Tune into Day 3 for the discussion about epIQ transformations.

Join Lia Nichole Smith and Carla Alicea for Day 1 of epIQ Week as they discuss what goes into a community’s epIQ Grade, how each component impacts the overall epIQ Index, and how each plays a valuable role in a renter’s perception of your community using real data from renter studies. Stay tuned for Day 2 to learn the most frequently asked questions about ApartmentRatings and the epIQ Index.